Author Archive

Are We Overbuilding Multifamily?

Written by Apartment Management Magazine on . Posted in Blog

By Justin Alanis via Multifamily Insiders

RentvsBuyA gradual shift in the American Dream from home ownership to renting has some U.S. developers of multifamily housing and real estate market analysts (like the CoStar Group) worried over a threat of overbuilding. The concern is that the rapid increase in rental demand will eventually (and soon) dwindle, leaving a plenitude of “sitting empty” apartments and apartment buildings.

Others though — like the market researchers who attended the annual National Multi Housing Council meeting earlier this year — contend that as a whole, the industry remains safe from being over saturated with building.

“While the pipeline in some markets is at worryingly high levels (see Which Markets are at Most Risk of Over Development? below), the national supply is within normal levels,” said Bendix Anderson of National Real Estate Investor.

Mark Obrinsky of the National Multifamily Housing Council (NMHC), also doesn’t believe we are overbuilding multifamily. “The rebound in the single-family home market doesn’t mean that the multifamily market is overbuilt, Obrinsky said.

The construction rate remains below the demand for new apartments — even in the midst of the somewhat unimpressive economic recovery. “Demand requirements outpace the supply pipeline,” said Jubeen Vaghefi, international director and leader of Jones Lang LaSalle’s Multifamily Capital Markets. “This year, expected deliveries of new product will be 12 percent below historical average delivery levels.”

How Does the Real Estate Cycle Factor Into the MultiFamily Overbuilding?

When kicking around the overbuilding multifamily debate, it is important to note that local real estate development is cyclical. It includes periods of accelerated new growth, oversupply, high vacancies, followed by periods of declining rent, slowed down construction and lower prices. Then, we see an absorption of excess supply, lower vacancies, leading to an increase in prices and rent. This starts the real estate cycle over again with accelerated new construction. And as the economy improves and bank financing becomes easier — a period that we’re in now — multifamily gains momentum.

Which Markets are at Most Risk of Over Development?

While there are experts on both sides of the fence as to whether the nation as a whole is overbuilding multifamily, there are some clear ideas on overbuilding in certain segments of the country in the views of some multifamily finance professionals.

According to Apartment Finance Today’s annual CFO Survey of 100 multifamily finance professionals, markets most at risk for overbuilding include D.C. and Seattle, where 15 percent and 10 percent of the CFO respondents, respectively, indicated as their belief as areas most at risk for being overbuilt.

Atlanta and Jacksonville, Florida are other areas that are in danger of being overbuilt, says Greg Willett, vice president of research and analysis for MPF Research. That said, in Washington and Raleigh for example, Willett is certain that overbuilding is temporary in both those markets. “They’re very attractive long-term investment markets, due to their healthy overall economies and great renter demographics,” Willett says.

Points to Ponder

“There are people who will be making the transition to homeownership sooner and there are people who will be making the transition later. And some never will. That’s always been the case, but that last number will probably be larger,” says Rolf Pendall, a housing expert at the Urban Institute.

The rental culture is changing and not just in real estate. Younger generations are embracing renting. They rent rather than own movies through streaming, they share bikes instead of buying their own (Philadelphia and New York as examples of this growing trend), and they even share cars rather than bearing the cost and responsibility of car ownership (Zipcar is an example).

The multifamily market (both on the construction side and rental side) isn’t going away anytime soon. The fact of the matter is that it is contributing to the nation’s economic recovery, however lackluster that may be. Clearly we’re in the early stages of the multifamily development cycle, but how far away are we from overbuilding?


JustinAlanis

Justin Alanis is the Co-Founder and CEO of Rentlytics Inc.  Rentlytics is based in San Francisco, CA providing deep analytics for apartment property owners and managers. View and analyze property operational and financial metrics more effectively and identify issues.

rentlytics-header-logo

5 Things Property Managers Must Know About Fair Housing

Written by Apartment Management Magazine on . Posted in Blog

Compliments of Appfolio.com | by: Aimee Miller

According to a recent report on fair housing trends, there were nearly 30,000 discrimination complaints filed in the United States in 2012, an increase of nearly 5% from 2011. Here are five things you should know to help avoid being the target of one of those complaints.

1. Be Careful How You Advertise
In your advertising, you can focus on amenities, attributes of your property, and location, but not on the type of tenant you want. Saying “great for young couples” can be considered discriminatory towards older renters, as an example. You shouldn’t use words like “safe” or “exclusive” since that implies that you restrict to whom you rent. Use the fair housing logo or include a statement of non-discrimination at the end of each ad.

2. Be Precise in Your Screening
Tenant screening is an area that frequently causes complaints. Have a written policy for the necessary criteria to rent your unit such as employment history/income, credit standards, etc. Outline your application process and include a statement that you adhere to all applicable fair housing laws. Your application shouldn’t include questions about physical disabilities, age, race, or ethnicity. You may, though, include questions about prior evictions, money judgments, or bankruptcy filings. You may also ask why someone is leaving his or her current unit. Keep good records of every applicant and inquiry.

3. Be Consistent with Your Apartment Rules
It’s acceptable to have mandatory apartment rules that are basic and non-discriminatory for all tenants. They should be written and uniformly enforced to all residents. Statements like “children should not be rowdy in the hallways” are unacceptable, but changing the reference to “residents and guests” is fine. Keep detailed records of any violations of the rules – time, date, and type of violation; how you became aware of the infraction and the actions you took to enforce the rule.

4. Be Detailed in Your Eviction Process

Under fair housing laws, tenants can be evicted for legitimate reasons such as non-payment of rent. For other causes be sure there has been a serious violation of the lease or a history of eviction of others for similar actions. Detailed files should contain a record of all complaints by neighbors and what has been done to respond to each. HUD historically has examined the following documentation in these situations:

  • Warning letters/eviction notices
  • Written complaints by third parties
  • Written logs kept by management
  • Police records
  • Photographs

5. Be Thorough with Employee Training
Document a written policy for employees regarding sexual and other types of harassment. All new employees must undergo training sessions that should include all memos that reference policies on how to comply with fair housing laws and the consequences for violating them. Provide all employees with a written copy of a non-discrimination policy. Have employees sign an agreement that says termination will result from violation of any fair housing law.

Being aware of and diligently following fair housing statutes is the best way to avoid having to defend a claim that could be lodged against you.


appfolioAppFolio, Inc. develops Property Management Software that helps businesses improve their workflow so they save time and make more money.  Appfolio submits articles & blogs including topics of Resident Retention, Improved Owner Communication, Time Management, and more.

Resources for Section 8 Housing Rentals

Written by Apartment Management Magazine on . Posted in Blog

By: Elizabeth Whited | The Rent Rite Directory

Have you recently decided to rent to Section 8 applicants, or do you have experience in government assisted housing programs? There are a few things to keep in mind when renting to Section 8 tenants, and great online resources to help make things easier.

GoSection8.com is a site dedicated to helping individual landlords find qualified Section 8 renters. With over 6 million pages views monthly, this is the most popular resource for Section 8 landlords and tenants throughout the country. You can download their landlord guide, and compare prices of other rental properties in your area. There are also portions of the site dedicated to the applicants, and housing authorities.

New Trulia Rentals Map Widget

Written by Apartment Management Magazine on . Posted in Blog

By: Pierre Calzadilla, Manager, Apartment Industry Relations

Trulia is proud to announce our new rentals listing map widget which you can now install on your website or blog, for free. With just a few clicks, you can have a customized map, like the one on the right, live on your site with just your listings. Get it here now.

For Rent in Los Angeles, CA

If you have a website, having a map is crucial to help home and apartment hunters make a decision. For home hunters, there is nothing like looking at a map, understanding where a property is and imagining life in the neighborhood.

What Does Property Maintenance have to do with Resident Retention?

Written by Apartment Management Magazine on . Posted in Blog

BuffaloMaintenance_blogheader

Maintenance is often regarded as a necessary evil or odd stepchild to the whole rental experience.   Like in a restaurant, the busboy is not high on the totem pole, yet remove or neglect the bus service and the restaurant falls into chaos and diners are not happy.

Maintenance_CostThe same can be said in the apartment industry.  Neglect maintenance and you will quickly find out how important maintenance is to your residents.  In 2012, SatisFacts Research published an e-book that revealed the highest-ranking factor for an apartment resident’s renewal decision was “Quality of maintenance service provided”.  Maintenance ranked higher than perks, parties and even the desire for more parking.

Keeping in mind that maintenance is such a great concern for lease renewing residents, successful property management teams look at maintenance providers as a valuable asset to be used in resident retention programs.  Consider the cost of routine maintenance against the massive cost of a rental make-ready in the event that a resident does not re-new their lease.

List or identify the ten top routine maintenance requests in the past year.  Determine if the item could have been quickly resolved by asking a few key questions such as:  “Is the pilot lit?”, “Have you pushed the reset button under the garbage disposal?”, “Have you reset the GFCI button on the electrical outlet?  Team up with your maintenance team or provider for a much more extensive list of simple questions that may resolve an issue while your resident is on the phone.  Asking the right questions will also save on your maintenance costs.  Sending out a plumber to reset a button is very expensive use of a resources and a potential time waster for your resident.

An often-overlooked aspect of maintenance is the follow up call to ensure the work was satisfactory and the work solved the resident’s issues.   This a good time to practice your customer service tools and ask the resident if there is anything else they need.

Use the maintenance team as a secret weapon in the war   against vacancies. Make sure the residents know who the maintenance team members are; introduce them, mention their long professional service to the community.  Emphasize their maintenance proficiency and ability to perform service requests in a timely manner.

The property management and maintenance team are not separate teams.   As an example, the property management & maintenance departments are very much like offense and defense teams in a football game.  Both work as one team and both are critical to the success of a winning game.  One makes the points and the other defends the points.  One without the other spells disaster.  Communication is key to a winning strategy. Both teams need to know the end goal.  Treat both your management/leasing team and maintenance team as equals; they are two sides of the same coin.   Use both your leasing and maintenance departments as a two-prong approach to filling vacancies and controlling resident retention.  In other words; a happy resident will be a long term resident.

__________________________________________________________________

Frankie & JerryBuffalo Maintenance, Inc. provides comprehensive maintenance and repair solutions for the rental housing industry.  Jerry L’Ecuyer  is a licensed contractor & real estate broker.  Frankie Alvarez is the Operations Director and has been involved with apartment maintenance & construction for over 18 years.

Telephone Consumer Protection Act: “Dos” and “Don’ts” to Simplify Compliance

Written by Apartment Management Magazine on . Posted in Blog

TCPA

With Telephone Consumer Protection Act (TCPA) claims on the rise, now is a good time to review what’s going on and how it affects businesses and organizations.

TCPA Snapshot

The TCPA was enacted to protect consumers from aggressive telemarketers. TCPA provides a variety of restrictions. Most recent claims relate to promotional marketing calls using automatic telephone dialing systems (ATDS also called “robocalls”), artificial or prerecorded voices and calls to cell phones.

Two primary factors complicate TCPA compliance:

  • Broad interpretations of the law’s provisions by the courts and the FCC, and
  • Technologies that have been developed since the law was enacted in 1991.

For example, the FCC interprets a “call” to include the sending of a text message. However text messaging is not specifically mentioned in the TCPA.

Important TCPA Facts

  • TCPA does not prohibit message notification services, ATDS, artificial or prerecorded voices, or automated calls and text messaging to residential and cell phones.
  • FCC regulations exempt calls that don’t include unsolicited advertising and calls that are made to those with whom the caller has an established business relationship.
  • TCPA requires that prior written consent be received for ATDS and artificial or prerecorded voice telemarketing or advertising calls to cellular and residential phones
  • TCPA requires that ATDS and artificial or prerecorded voice telemarketing or advertising calls have opt-out mechanisms.

Best Practices DOs and DON’Ts

  • DO feel free to use a message notification service. It’s an efficient, inexpensive and highly-effective way to keep groups of all sizes informed.
  • DO get written consent from those on your contact list allowing you to send messages using ATDS, artificial or prerecorded voice technologies, and text messages to their land lines and their cellular phones.
  • DO use a notification service that provides recipients with opt-in and opt-out mechanisms.
  • DO make sure that contracts for marketing campaigns with outside vendors expressly exempt you from potential TCPA violations.
  • DON’T send promotional notifications, advertisements or any unsolicited messages that can be construed as advertising to anyone without first securing their written consent.

And lastly, don’t be tempted to over react to concerns about TCPA compliance. Provisions in the law make message notification services a good fit for businesses and organizations of all sizes. Periodically review your communication policies and practices and make sure your staff understands the dos and don’ts.

For more information regarding resident communication solutions please visit www.onecallnow.com, or call (877) 698-3262 to find out how our text, email and voice messages can work for your community.

______________________________________________________________________

NickFrantz2011

Nick Frantz is the National Sales Manager for Property Management Solutions at One Call Now, where he has worked since March 2011. He specializes in Property Management solutions – commercial and residential – assisting in communications between property managers and staff/residents. Nick holds a Bachelor of Science degree from Miami University.

OneCallNow_logo

Before You Hit ‘Send’-Three Reasons to Call Instead!

Written by Apartment Management Magazine on . Posted in Blog

By: Rommel Anacan | www.RelationshipDifference.com

E-mail imageSome of my favorite things to read online are the things people say when they’re commenting on stories! I am always amazed at how ugly, mean-spirited and downright awful some people can be when they communicate behind a wall of anonymity provided by the computer.

Here are some comments I found on a few sites:

You are a FOOL–with a LOT of company.

3 crap articles in a row.  You’re on a roll Doyel.

Obviously Ravens fans can’t speel, no surprise.

Do you think any of these people would actually make those comments if they were standing in front of the people they directed them to? I don’t. (And BTW-I love that the comment about someone not being able to spell has the word “spell” spelled wrong.)

When I was the customer care manager of a property management company in Southern California, I discovered very quickly how making a phone call could be the best thing you do in resolving a complaint! I usually had a practice of communicating with people in the same way they first contacted me, unless they told me otherwise. So of course I loved it when people emailed me or wrote me a letter because I could respond back without having to actually talk to them! (Admit it, you feel the same way!)

AnacanQuote

But sometimes I’d notice that an issue that should have been resolved would keep going; or sometimes I’d see that my email back would trigger another email that seemed more angry and frustrated and the first, which of course, was not my goal!

Here is the funny thing…when I’d see these escalated emails or letters, I would then pick up the phone and reach out to the customer personally. In a majority of the cases the residents would typically be very nice and sometimes apologize for how they communicated to me in their writings.

It seems that the one-on-one connection was often enough to defuse a customer’s anger. Sure, I often had challenges that still needed to be resolved, but I found that residents were often more willing to work with me and see my point of view when I spoke with them personally, instead of relying on email or letters. I can’t count how many I’ve spoken with who thanked me for calling them and working with them, even when I wasn’t able to give them what they wanted!

Why You Should Consider Calling Instead of Writing

It’s Easier to Sound Like a Jerk Over Email

Email(1)

This one works both ways. I’ve seen many emails from associates to residents that made me cringe and fear for the job security of the associate who wrote them! As I talked about earlier, when you are safe and secure behind your desk, it’s easier for you to say something you shouldn’t say, or to say it in a way that you shouldn’t. It’s also easier for your upset resident to do the same thing.

When you are talking in person (or on the phone) there is a tendency for people to want to find some type of common ground, because not everyone is comfortable being combative or aggressive in person.

It’s Easier to be Misunderstood Over Email

There is no way around this one, letters and emails often read harsher than they are intended. This is why you’ve probably heard that you should never use email to correct or discipline or chasten someone. The other issue with written communication is that it can be looked at and stewed over again and again, further inflaming an already upset resident. If you must send an email read and re-read it from the customer’s point of view~and have someone else (who is generally level headed) to read it for you if you have any doubts!

Personally Connecting is Powerful

Personal ConnectionWhile technology allows us to communicate in every way possible, it also seems to isolate us from people as well. In today’s world where we text more than we call, where we Facebook more than we meet for coffee, there is something emotionally powerful when you pick up the phone and say,

“Hi Roger. This is Kimberly from the Quail Run office. I just got your email and I am so sorry about your experience and wanted to talk to you right away about it…”

Before you click on the “send” button, would you be better off picking up the phone instead?


RA picture 1A

Rommel Anacan is the president of The Relationship Difference; a corporate training, motivational speaking and consulting firm in Orange County, California. He is a multifamily industry veteran, having worked at all levels of the industry from onsite to corporate, where he developed a reputation for tackling common challenges in an uncommon way. For more information visit his website at www.RelationshipDifference.com

The Top Rental Sites For Listing Your Units

Written by Apartment Management Magazine on . Posted in Blog

Compliments of Appfolio.com Posted: 13 Jun 2013 04:14 PM PDT

appfolio

According to the latest U.S. Census Bureau report, the national vacancy rate for rental properties in the first quarter of 2013 stood at 8.6%. That means nearly one of every nine units stands empty. For property owners, that translates to a significant cash drain.

An all-important job for any owner or property manager is to fill all rental units. To that end, here are some websites in which you should market your units in the event of a vacancy.

Top Rental Sites

Craigslist.com
This high-traffic site is one of the first places people go to for any number of needs including looking for a place to live. The site features location-based search that significantly increases the odds that you will be reaching your target prospective tenants.

Zillow.com
Zillow_detail_ipadThis has become a leading go-to site for all real estate needs. They claim to have a million more listings than MLS (Multiple Listing Service). After setting up your account, you can quickly create your listing and upload pictures. As an added feature, your listing here can be sent straight to Craigslist for free. The benefit of starting here is that they will prepare a custom code that uploads to Craigslist and makes your listing look professional. (Mobile app available, as well.)

Trulia.com
This is another online listing site that also has a tool that allows posting directly to Craigslist. They also provide visitors with the ability to get inside information on properties and communities that attracts additional prospective renters. (Mobile app available, as well.)

Trulia_demo

Postlets.com
This site offers a search-optimized website for your property listing with a unique URL. Postlets makes it fast and easy to create a professional-looking classified ad, and then to syndicate the listing on Craigslist, Zillow, Local.com, as well as your Facebook page, Twitter feed and LinkedIn account.

Rent.com
This online site drives additional traffic by offering $100 gifts card to anyone who rents through the site. (Mobile app available, as well.)

Rent_dotcom

ApartmentGuide.com
This site features location-based, comprehensive apartment search functionality. (Mobile app available, as well.)

Realtor.com
Affiliated with the National Association of REALTORS, this site claims to have the most up-to-date and accurate listings online. (Mobile app available, as well.)

Local Newspaper Websites
Just as many people still view print ads when looking for a rental property, many also look to local newspaper websites for the latest listings. A good number of individuals use these sites as their browser’s default “Home Page,” meaning this is the website that automatically appears when they open their browser each time.

social-media-icons (1)

Social Media Websites
Don’t forget social media, including Facebook, Twitter, YouTube, Google+ and Pinterest. It’s the new digital word of mouth.

You can post your listings directly on the above list of sites. Or, if you are using property management software, you likely have the ability to post your vacancies to hundreds of sites on the Internet including most of those listed above with just a couple of clicks of your mouse. Most programs provide professionally designed listings automatically. Prospective tenants can be directed right to your website if they are interested in one of your units.

In addition, for a fee, you can add rental listings to an MLS. There is no agent involved, but you can list here starting at around $100.

Renting empty units is a top priority for you, and there are more ways than ever to get the word out to prospective tenants online. Use as many top rental sites as you can to keep your vacancy rate down.


appfolioAppfolio  |  Company Website  |  LinkedIn Connect  |

AppFolio, Inc. develops Property Management Software that helps businesses improve their workflow so they save time and make more money.  Appfolio submits articles & blogs including topics of Resident Retention, Improved Owner Communication, Time Management, and more.

Highlights from the Income Property Management Expo – Ontario 2013

Written by Apartment Management Magazine on . Posted in Blog

IncomeProperty_Horizontal2_Logo

Ontario aerial

Hundreds of apartment managers and prospective managers trailed into the Ontario Convention Center on May 7th to attend the Income Property Management Expo. The ballroom was full of booths that offered different services and information to the attendees to help them be the best manager they can be.  Every company from banking to damage repair were present, armed and ready with the help that owners are seeking for their buildings.  Several seminars were also taught by different groups to explain their company in a more in-depth way in order to achieve maximum potential in offering their beneficial services.

Many booths were promoting the use of solar panels to reduce electricity costs.  One company in particular, Herca Solar, recommends installation of panels into common areas such as a lobby or mailroom.  As electricity prices continue to rise, taking advantage of solar energy is more and more advantageous.  Herca Solar’s paneling has a 25 year warranty and due to new laws, since solar energy is an earth-friendly alternative to other lighting options, the government offers federal tax credit immediately after installation.  These treasury payments will eventually even out with the panel payments as owners continue to see their electricity bills dramatically decrease.

Any inexpensive way to make an apartment building look more expensive is by installing QuikCase patented, nail free, click-together molding kits that fit into windows.   This casing is only $60-$90 per unit (which is half the cost of those found at hardware stores) and will give the apartment building new, resort-looking window casings.  Available in four cut styles and three colors, this is a simple investment to make the building look nicer and even create the ability to slightly raise rent due to the classier look. Another small change to an apartment building can be made by hiring Vista Paint to re-do the interior or exterior painting of a building.  They will be the designers, painters, and maintenance crew that do routine checks to make sure the paint is still in excellent condition and make repairs if need.

A bigger change available for apartments is the installation of a new gym facility with the help of Matrix Fitness Centers or the addition of state of the art washing machines and dryers from PWS Laundry Company.  By including an exercise room, more rent can be charged to tenants for use of the facility.  Matrix Fitness Centers will design the space as well as provide and service the equipment in order to make the gym a great success.  Using coins for the laundry is becoming more tedious so PWS Laundry Company partners with Speed Queen equipment that functions on a SmartCard systems and they will help apartment buildings transition to the technological advance.  They offer four different options of machine according to size and cycle time.

Also present at the convention was the Southern California Apartment Owners Association that is an advocate for apartment owners’ rights at the local, state, and national levels.  With over 55,000 members nationwide, this group does many things to fight for apartment owner’s rights and even offer classes and seminars on a variety of topics for people to learn how to be the best apartment managers they can be.  The NAA is truly looking out for the well-being of their members and will go to great lengths to help and protect them.One of the most important parts of owning an apartment building is pre-screening applicants and the Contemporary Information Corporation can help with that.  They do a vast amount of learning a person’s credit score, previous evictions, fraud search, criminal record, alias scan, and even the sex offender database.  There is no monthly or annual fee; there is only one charge per potential tenant being researched.

The Duringer Law Group presented a seminar at the exposition on good management techniques, especially for times when a tenant is being combative, while also informing owners of their rights to evict residents.  Their brochure from the booth has a very detailed but easy to understand description of how to properly evict someone and it says that they are always willing to answer any questions owners may have, free of charge.  If there is a need to hire the law firm to prosecute a resident, they have a minimal fee of between $95 and $150.

With other 100 companies with booths present at the Income Property Management Expo, it was a great success.  There were so many different areas of help for apartment owners to take advantage of during the day that they can use the information now or in the future.  With all of the knowledge gathered, managers now have even more tools to be the best they can be for their tenants.  See everyone again next year!

So Many Apps, So Little Time

Written by Apartment Management Magazine on . Posted in Blog

By: Nick Frantz

I have a friend who’s nuts about apps. He’s always downloading the latest and greatest. Whenever we meet, he tells me about a new one he’s found. The last time we talked, he said, “So many apps, so little time.” Now that was a comment that stuck.

app_culture_stock

Apps… all these wonderfully creative little tools. Some are useful. Some are just fun. But for me, the best ones are the apps that save us time.

There are dozens of apps available to help property managers. But resident-specific apps would be a big help, too. So how do you cut through the clutter to find them?

Here are three primary functions that provide ample app opportunities for you and your residents:

Think “functions” first… then look for the apps.

1. Maintenance Requests. In a 2011 SatisFacts Research survey, residents reported that the quality of maintenance services is the number one factor influencing retention. Number one! You want— you need—to make maintenance requests, scheduling and follow-up easy for you and easy for your residents.

Your property management software may offer an app for residents to use to submit maintenance requests. Maintenance issues don’t always wait until you’re in your office. Use your message notification service to confirm appointments and satisfaction. Check for apps that allow you to communicate with residents and staff anytime, from anywhere. And apps that make it easy for message recipients to add appointments to their calendars.

2. Payment Processing. Online payment processing is good for your cash flow. Some property management software offer payment processing apps for residents. Use your message notification service to send automatic reminders that help keep payments coming in on time.

3. Communications. In the same 2011 SatisFacts Research survey, residents ranked the ability to easily communicate with the community staff fourth in nearly 50 items analyzed. A good message notification service helps property managers meet the challenge of timely communications with staff and residents. But managing the daily flow of incoming communications is challenging for recipients, too. Again, look for apps from your message notification service that are created specifically help recipients manage their messages and their calendars.

Time is a valuable commodity. With only so much of it in a day, it’s a struggle to keep up—to get everything done. Hassle-free time savers are always welcome. Make life easier for you and your residents with apps that shave minutes off your days and turn multiple steps into just a few taps.

For more information regarding resident communication solutions please visit www.onecallnow.com, or call (877) 698-3262 to find out how our text, email and voice messages can work for your community.

______________________________________________________________________

NickFrantz2011Nick Frantz is the National Sales Manager for Property Management Solutions at One Call Now, where he has worked since March 2011. He specializes in Property Management solutions – commercial and residential – assisting in communications between property managers and staff/residents. Nick holds a Bachelor of Science degree from Miami University.

OneCallNow_logo