Calming “Tenamonsters” and Other High-Maintenance Tenants
By Kate Zabriskie
It’s been over twenty years since Madonna first sang about being a “material girl in a material world,” and since that time, women and men throughout the nation have become more demanding of businesses and what they expect in terms of service. One might argue that this age of the high-maintenance tenant is simply due to businesses’ inability to get qualified help, and in some cases this is true. However, the facts are that product and service customization, competition, and “the tenant is always right” have helped create more than a few high-maintenance “tenamonsters” that over time, may be more work than they are worth to your business.
To endure demanding tenants and give your employees the tools they need to successfully manage that audience, there are several actions you should take when planning your service strategy and tactics.