The Big 3: Bed Bugs, Marijuana, and Support Animals / Pets

Written by Apartment Management Magazine on . Posted in Blog, Webinar

WHEN: 11:00 A.M. – 12:00 P.M. on Wednesday, May 12, 2021

Have YOU had to deal with tenants who have had bed bugs, smoke marijuana, or ask you to allow them to have a support animal or pet? When dealing with these issues you, mistakes may be costly.

PLEASE! join us for this webinar where we discuss the “BIG-3” landlord headaches: (1) Bed Bugs, (2) Smoking Marijuana, and (3) Support Animals / Pets. Whether you’re managing a rental property yourself or if you’ve hired a property manager to handle things on your behalf, we will teach you strategies that will keep your rental business running smoothly.

Bedbugs have become the number one pest challenge for owners of rental property. The presence of bed bugs at your property can be costly and expose you to expensive legal risks. While there is no way to prevent bed bugs from entering your property by being present on people or their personal belongings, you can take steps to protect yourself.

Legalized marijuana became law in California in January 2018, and many property owners and managers still have questions about the law and the impact it has on your rights as an owner or property manager, and the impacts of marijuana smoke at your property.

Emotional Support Animals (ESAs) versus “Pets” are a growing issue for housing providers and major area of confusion. Under the Fair Housing Act, it’s illegal to prohibit a resident from keeping an emotional support animal and you may not charge an extra deposit or rent. Pets may be handled differently. Do you know the difference?

During this webinar, we will cover the following:

  • Do you need to use a bed bug addendum? Does the Apartment Association of Greater Los Angeles have a Bed Bug Addendum for members?
  • Common places where you may find bed bugs, and how to prevent bed bugs becoming your problem.
  • What is the legal limit of marijuana? Can your residents grow marijuana on your property? Can they smoke it?
  • How does marijuana affect your no smoking policy? What about a resident who may have a prescription for marijuana?
  • Do you know what to say to applicants about legalized marijuana?
  • What is the difference between a service and emotional support animal? What if I have a no pet policy?
  • Can you charge additional pet fees? How about for an emotional support animal? Can you require that a tenant get liability coverage for an emotional support animal?

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Terrific Telephone Techniques That Increase Leases

Written by Apartment Management Magazine on . Posted in Blog, Webinar

WHEN: 11:00 A.M. – 12:00 P.M. on Friday, May 14, 2021

Is your phone ringing but YOU are not converting the caller to a visitor that will tour YOUR vacant units? Have YOU been experiencing “no shows” for your tour appointments? Are YOU struggling to get pertinent information from prospects that have been contacting you? IF YOU ANSWERED YES TO ANY OF THE QUESTIONS…THEN THIS IS THE ONLINE SEMINAR FOR YOU.

Leading multifamily industry expert, Elaine Simpson of Occupancy Solutions, joins us for an amazing presentation that will help YOU improve your N.O.I., quickly fill your vacancies, and help YOU to succeed during today’s “new normal.” PLEASE, join us for what will most certainly be an informative online seminar via ZOOM.

Join us for a live discussion of the latest techniques YOU need to fill your vacancies quickly and to succeed. During the webinar, we will also cover the following:

  • The “Leasing Process” from A-to-Z.
  • Preparation work you should do to prepare yourself for inquiries.
  • Telephone techniques that will get you tour appointments and ultimately close the “deal.”
  • Closing skills and strategies YOU can use via phone and email that will get leases finalized.
  • And, so much more. YOUR questions will help lead the discussion.

This will be a live, interactive, online learning session. Live Q&A will take place throughout the online seminar.

Featured Presenter

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Attorney Tracey Merrill – New Laws and the Pandemic: ARE YOU READY?

Written by Apartment Management Magazine on . Posted in Blog, Webinar

WHEN: 11:00 A.M. – 12:00 P.M. on Tuesday, May 18, 2021

Esteemed landlord attorney, Ms. Tracey Merrell of Kimball, Tirey & St. John, joins us once again to discuss the many of the new laws impacting landlords, and will be here to take your questions!



  • What are the new laws affecting the landlord / tenant relationships, and how to avoid running afoul of these tricky new laws?
  • Have there been any changes in the laws affecting fair housing? Tracey updates you.
  • What are some of the “hot,” trending issues that affect rental housing?
  • How much longer can your tenants withhold rent from YOU? What can and should you be doing TODAY?
  • What are the different rules depending on what jurisdiction your property is in?
  • And, much, much more…including Q&A session with Tracey Merrell, the Managing Attorney of Education for Kimball, Tirey & St. John, LLP. Attendees will have the opportunity to submit questions in advance of the webinar and ask questions submitted live during the live presentation.

Featured Presenter

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Tenant Hoarding Horrors and Other Hazards

Written by Apartment Management Magazine on . Posted in Blog, Webinar

WHEN: 11:00 A.M. – 12:00 P.M. on Thursday, May 20, 2021

If you have ever noticed strong odors coming from a particular apartment or seen personal belongings piled up outside of YOUR tenant’s apartment or in common areas, then you may have a hoarding tenant on the premises. Hoarders can pose serious health and safety concerns that include pest infestation, building or fire hazards, mold growth, and risk of injury or disease. This can also affect the other tenants living in YOUR building.

BioSoCal is a licensed and fully trained biohazard mitigation firm that specializes in hoarding remediation and can help YOU clean-up safely and restore your home or rental property in all types of situations involving hoarding cleanup, blood stains, suicide or death, decomposition, crime scenes, trauma, murder, and animal feces. BioSoCal’s goal is to help YOU return your home or apartment building back to normal and free from all unwanted possessions, contaminants, or debris, so you can focus on what is important – operating a safe and profitable investment property.

During this webinar, you will hear real-life hoarding horror stories from the experts of BioSoCal and learn how to recognize and rate the severity of clutter or potential hoarding before things get way out of control.

During this important webinar, we will discuss:

  • How YOU can identify or flag a hoarder tenant at YOUR property?
  • What Is the process of hoarding remediation? Do I involve the Health Department?
  • How far should you go to help the hoarder clean the home or apartment and keep it clean?
  • When should YOU seek help from a biohazard clean-up company to remove possessions?
  • What Is the process for cleaning-up a suicide, homicide, and blood spills?
  • How YOU can safely clean-up rodent droppings, animal urine or feces?
  • What is the best way to remove cigarette smoke from your house or apartment?
  • What are the ways to completely remove dead animal smell.
  • Handling death inside of YOUR rental property – learn why a dead body smells and the 5 stages of human decomposition. Is the odor from a dead Body a biohazard?
  • And, of course, much, much more! Q&A to Follow.

Featured Presenter

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Housing Today’s Veterans

Written by Apartment Management Magazine on . Posted in Blog, Webinar

WHEN: 11:00 A.M. – 12:00 P.M. on Wednesday, May 26, 2021

Join us for this important webinar to learn about how YOU can assist our brave Veterans by providing badly needed housing. Volunteers of America, Los Angeles (VOALA) is a local agency that addresses the many issues facing our Veterans and their families, including by helping to assist with depression, anxiety, Post-Traumatic Stress Disorder (PTSD), substance use disorders, homelessness, unemployment, and lack of education. VOALA is committed to helping Veterans overcome the barriers that stand between them and a stable, secure life. Mental health, housing, employment, and case management is at the core of its Veterans’ programs.

Through its HUD-VASH program, VOALA helps provide long–term case management, clinical / supportive services, and permanent housing assistance for chronically homeless veterans. The HUD-VASH program works in collaboration with the local Public Housing Authorities to assist its Veterans with obtaining a Housing Choice Section 8 Voucher, in addition to providing intensive clinical case management services to support Veterans with maintaining permanent housing.

During this important webinar, we will cover:

  • How YOU can benefit through a partnership with the HUD-VASH program at VOALA
  • Eligibility requirements for HUD-VASH
  • How VOALA can assist you in working with the local Public Housing Authorities
  • Information regarding the Homeless Incentive Program (HIP), which will give YOU up to one month’s rent for holding a unit.
  • What will be YOUR monthly rent?
  • How can Case Managers support you with your tenants?
  • Available assistance for Security Deposits and Rental Arrears for Veterans?
  • Veterans’ stories and who may be your likely tenants in the VASH program. Why you need to help our veterans?
  • Many success stories…YOU could be next!
  • And, of course, much, much more! Q&A to Follow…

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