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want to have to call the applicant for any incomplete information. Back-up documentation is also very important. It is a good idea, for example, to ask for several months of past bank statements, or evidence of employment such as pay stubs – you should use these to verify paychecks are being received and deposited, and that deposits match the pay stubs. With the bank statements, you can also verify that the rent is being paid on time for the amount stated in the application. You may also want to request a copy of a current utility in their name to see if this matches the address on the application, the pay stubs and/or tax returns (if self-employed).
Some time ago, a woman came to one of our buildings and asked to see a unit, and while we did not have vacancy at that building, we had a vacant unit at our building across the street. We asked if she would want to go there and look and so she did. We have a policy of not only looking at the driver’s license but also taking a photograph of it and sending it into our leasing office, so we have a record of who has been to our building, plus, it is safer to keep a record of who our leasing agent or onsite manager is with. The manager across the street assumed the other building had already checked this person’s identification, and did not look at the woman’s driver’s license so it was never
verified that the person standing in front of them was the same person applying for the apartment. This turned out to be a big problem as the person on the paperwork was not the same person who would physically occupy the apartment. Going forward, we do not rent an apartment to someone we have never met in person and have not seen their identification in person. We also always look up the website of the company they work for, call it, and ask to be connected to them. If we had done that in this case, we would have been connected to the real person who could have told us that she was not applying for an apartment in California.
It is a good idea to keep checklists around to help keep you stay on task. The best time to go through your checklists is when you get a new move-in or application. Just go through your list to make sure not to skip any steps which may be crucial to the move-in/new application process. Be thorough but try to expedite as we have found that if you do not act quickly your prospective tenant could just move on to the next apartment; however, do not let anyone rush you through the move-in process.
A lot of problems can be avoided by making sure you have given out a qualification list prior to a tenant
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10 MAY 2022 - APARTMENT MANAGEMENT MAGAZINE AMM4